Q. How can I contact your Customer Helpdesk?

A.  Freephone:  0800 013 2199 (Between 10am – 5pm, Tues to Sat).

     E-mail:  info@freeformvarifocals.co.uk (Anytime).

Q. Why are your prices so low?

A. Freeform Varifocals Limited is a streamlined organisation without the overheads incurred by large retail chains, also our profit margins are lower because we rely on volume sales.  We are in direct touch with you, the customer and cut out many costs as a result.

Q. Do you offer a re-glazing service?

A. Yes, just call us and we’ll give you a web quote.

Q. What Guarantees do you offer?

A.  We aim to provide a service at the highest level.  Please read the guarantee section on the Terms & Conditions page.  The frame is guaranteed for 1 (one) year and the coatings on the lenses for 2 (two) years.  Obviously, these guarantees do not include abuse.

Q. Do you have a Non-Tolerance Policy in regard to varifocals?

A. Whilst Freeform Technology is all about making varifocal lenses easier to wear, it is generally acknowledged that not everyone will be suited to varifocal lenses, regardless of corridor design.  They should be worn for a minimum of 3 (three) weeks - with a positive mental attitude.  If you do experience difficulty after this period (and there is still one in so many hundred that experience non- tolerance) you are covered by our Non-Tolerance Policy, provided you return the complete set of spectacles to us within 6 (six) weeks of receipt and we will, if you so wish, exchange your set of Freeform Varifocal lenses for either;

(a)   1 (one) pair of CR39 Bifocal lenses (glazed into returned frame).